We currently ship within France and selected EU countries.
Processing Time: 1–2 business days
Delivery Time: 2–6 business days in France, 4–10 days in the EU
Shipping Cost: Free on orders above €50. A flat fee applies otherwise.
Order Tracking
Once your order is dispatched, you will receive a tracking number by email. You can monitor your delivery status online.
Return & Refund Policy
Your satisfaction is our priority. If you’re not happy with your purchase, here’s how we handle returns:
Return Window: 14 days from the delivery date
Conditions: Items must be unused, in original packaging, and with proof of purchase
Non-returnable items: Assembled furniture, customized items, clearance products
Refund Process
Once your return is received and inspected, we will notify you via email. Approved refunds will be issued within 5–10 business days to your original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number.
Contact for Returns
📍 51 RUE DE LA POMPE, 97442 SAINT-PHILIPPE, FRANCE
📧 support@furniloft.shop
📞 +33 7 52 25 15 91